Player names are fully anonymous in the Ignition software.Please ensure that you have Holdem Manager 3 open before you join your tables. The Ignition Hand Grabber App can only correctly grab hands from Ignition tables which are opened after the App is already running.You can change the language using the drop-down menu at the top of the Ignition, Bodog or Bovada lobby window. The Ignition (or Bovada/Bodog) software must be running in English for the Hand Grabber App to work.If the attachment is larger than 10MB please upload them to a file hosting site like and copy/paste the download link directly into the support ticket email. If not, create a Support Ticket Here and attach the file. If you already have a Support Ticket open attach the file to that ticket. Now click the gear icon and choose Create Support Bundle.Ĭhoose a location to save it to and note where that is. To do this, first open the Status window go to Holdem Manager 3 > Apps > Ignition Hand Grabber > Status. Tip! These are the files for the current instance of Holdem Manager 3 and the Ignition Hand Grabber, so be sure to reproduce the problem you are having and create the support bundle before you restart. If requested by support you can create a support bundle of all the relevant log files and hand histories via the Ignition Hand Grabber's Status window. To enable the Ignition Hand Grabber, click the same menu described above and select "Enable Ignition Hand Grabber". If you want to temporarily disable the Ignition Hand Grabber App you can do so by clicking Apps / Ignition Hand Grabber and clicking Disable Ignition Hand Grabber. If you want to enable grabbing of Zone hands as you play you can do so via the Options (gear) button on the Status window. We recommend either leaving Zone hand grabbing disabled and using only the downloaded histories for Zone hands, or manually importing the downloaded hands to the same database 24+ hours after the session as instructed in our Ignition Poker Setup Guide to update the stats that may be inaccurate from the grabbed hands. You will get better data for Zone hands by importing the complete hand histories that you can download from the Ignition client after 24 hours. This will give correct win/loss results for hero, but hero's other stats and villains' data will not be correct in hands where you fast-fold.īecause the players are anonymous and change every hand the HUD cannot be shown even if hands are importing as you play. Grabbing of Zone Poker hands is disabled by default because grabbing these hands during play only allows us to generate partial hand histories up to the point in the hand at which you fold. See the Zone Poker section below for information on Zone hand generation. There is also an options button here (the cog) to allow you to enable grabbing of Zone (fast fold) hands. Here you can open the Status window to see whether the App is connected to an Ignition skin, which tables hands are being generated for, and where the hand histories are being written to, as well as the current version of the App. Most of the time you do not need to interact with the App directly, but a menu is added to the Apps menu to allow interaction. There's a start/stop HUD button in the top right of Holdem Manager 3. Tip! For the hands to be imported into Holdem Manager 3 as you play you need to make sure the HUD is running. Please ensure that Holdem Manager 3 is running before you open your Ignition tables. Note: The App can only grab hands correctly when tables are opened after the App is already running. The App will launch automatically when you start Holdem Manager 3, and run in the background and generate hand histories as long as Holdem Manager 3 is open. Once you are registered, launch Holdem Manger 3 (restart if it's already running) and the app will be downloaded and installed automatically. You will need your HM3 license information which you can access once you are logged into. To register for the Ignition Hand Grabber App visit. This guide is for the Ignition Hand Grabber App, which you can use to generate hand history files as you play at Ignition, Bovada or Bodog.įor help configuring Ignition imports in Holdem Manager 3 please see Ignition Poker Site Setup (FAQ).
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